Refund policy

At Patina Skincare, we carefully formulate and package every product to ensure quality and safety. Due to the personal-care nature of our skincare and cosmetic items, we maintain a strict no-return and no-exchange policy. Once an order has been shipped, we are unable to accept returns or exchanges for any reason, including change of mind or preference. This policy protects the hygiene and integrity of our products for all customers.

Damages and Issues Please inspect your order upon receipt. If your item arrives defective, damaged, or if you receive the wrong product, contact us immediately at patinaskincare@protonmail.com so we can evaluate the issue and work toward a fair resolution. Include your order number and clear photos of the problem whenever possible. We are committed to making things right when genuine order issues occur.

Exceptions / Non-Returnable Items As a personal care and beauty brand, all Patina Skincare products fall under non-returnable items. We cannot accept returns on any skincare, cosmetic, or related products once they have left our facility. This includes items purchased at full price or on sale.

Exchanges We do not offer exchanges. If you wish to try a different product, we recommend placing a new order.

How to Contact Us For any questions or concerns regarding your order, please email us at patinaskincare@protonmail.com. Our team will respond as quickly as possible and do our best to assist you.

Thank you for choosing Patina Skincare. We value your trust and are here to support you if any problems arise with your purchase.